TERMS & CONDITIONS

Sisamara River View Forest Villa

Last Updated: November 2026

By making a reservation, accessing our website, visiting our property, or using any of the services offered by Sisamara River View Forest Villa, you agree to comply with the following Terms & Conditions.

Please read these terms carefully before making a reservation.

1. GENERAL TERMS AND CONDITIONS

Sisamara River View Forest Villa (hereinafter referred to as "the Villa", "we", "us", or "our") is an accommodation and hospitality establishment located in West Bengal, India.

These Terms & Conditions govern all reservations, stays, services, facilities, and activities offered by Sisamara River View Forest Villa.

Reservations may be made through our official website, WhatsApp, telephone, or direct communication with our authorized representatives.

By confirming a reservation or making any payment towards a booking, the guest ("User", "Guest", "you", or "your") agrees to these Terms & Conditions.

We reserve the right to modify or update these Terms & Conditions from time to time without prior individual notice. The updated terms will be published on our website, where applicable.

2. ROLE OF SISAMARA RIVER VIEW FOREST VILLA AND LIMITATION OF LIABILITY

Sisamara River View Forest Villa directly provides accommodation and hospitality services to its guests.

All information relating to the property, including photographs, room categories, accommodation types, amenities, facilities, food services, and other offerings, is provided for general information and booking purposes.

We make reasonable efforts to ensure that the information displayed on our website and other communication channels is accurate and up to date.

However, actual room arrangements, décor, views, furnishings, and certain facilities may vary depending on availability, operational requirements, maintenance, or other circumstances.

Photographs displayed on our website or promotional materials are representative of the property and its facilities. Minor variations between photographs and actual conditions shall not automatically constitute a deficiency in service.

If you have any concerns regarding the accommodation or facilities, please bring them to the attention of our management during your stay so that we may attempt to resolve them.

We shall not be responsible for circumstances beyond our reasonable control, including natural disasters, extreme weather conditions, government restrictions, power or internet interruptions, or other unforeseen events.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

3. RESERVATIONS AND BOOKING CONFIRMATION

Reservations at Sisamara River View Forest Villa can be made through:

• WhatsApp.

• Telephone.

• Direct booking or communication with the Villa.

• Our official website, where booking facilities are available.

A reservation will be considered confirmed only after acceptance by the Villa and receipt of the applicable booking payment or advance amount, as communicated during the booking process.

The guest is responsible for providing accurate information, including:

• Full name of the primary guest.

• Contact number.

• Check-in and check-out dates.

• Number of adults and children.

• Required accommodation or room category.

• Any special requests or requirements.

A booking confirmation or payment receipt may be shared through WhatsApp, SMS, email, or other agreed communication channels.

The guest should carefully verify all reservation details immediately after receiving confirmation.

Any discrepancy should be reported to the Villa as soon as possible.

4. INFORMATION PROVIDED BY THE VILLA AND TERMS OF STAY

All accommodation and facilities are subject to availability.

The Villa reserves the right to make reasonable changes to room allocation or arrangements due to maintenance, operational requirements, safety concerns, or unforeseen circumstances.

If the originally confirmed accommodation becomes unavailable due to circumstances within our control, we will make reasonable efforts to provide suitable alternative accommodation or arrange an appropriate resolution with the guest.

The Villa reserves the right to refuse admission or discontinue a stay where a guest:

• Provides false or misleading information.

• Fails to produce valid identification documents.

• Engages in unlawful, threatening, or disruptive behavior.

• Violates property rules or creates a safety risk.

• Causes serious disturbance to other guests or staff.

Any such action will be taken subject to applicable laws and the circumstances of the case.

5. RESPONSIBILITIES OF THE GUEST

Guests are expected to behave responsibly and respectfully throughout their stay.

The following conditions apply:

5.1 Minimum Age

The primary guest responsible for making a reservation and checking in must be at least 18 years of age.

Guests below 18 years of age must be accompanied by a parent, legal guardian, or responsible adult.

5.2 Valid Identification

All guests may be required to present valid government-issued identification documents at check-in.

Foreign nationals may be required to provide valid passport and visa details, along with any other documents required under applicable immigration and guest registration laws.

The Villa reserves the right to deny check-in if legally required identification documents are not provided.

5.3 Accuracy of Information

Guests must provide correct and complete information at the time of reservation and check-in.

5.4 Care of Property

Guests are responsible for any damage, loss, or destruction caused to the Villa's property, furniture, furnishings, equipment, fixtures, or other facilities by themselves or their accompanying guests through intentional or negligent acts.

The cost of repair or replacement may be charged to the responsible guest based on the actual damage and reasonable assessment by the management.

5.5 Conduct and Behavior

Guests must maintain decorum and avoid activities that may disturb other guests, staff, or the surrounding environment.

Illegal activities, violence, harassment, abusive behavior, and any activity prohibited by applicable law are strictly prohibited.

5.6 Environmental Responsibility

As a property located in a natural and forest-adjacent environment, guests are requested to:

• Avoid littering and dispose of waste responsibly.

• Respect local wildlife and natural surroundings.

• Avoid disturbing animals or birds.

• Refrain from damaging plants, trees, or natural habitats.

• Follow all applicable forest, wildlife, and environmental regulations.

Feeding, chasing, disturbing, or attempting to approach wild animals is strongly discouraged and may be prohibited under applicable laws.

Guests must follow all safety instructions issued by the management.

6. CHECK-IN AND CHECK-OUT POLICY

Standard check-in and check-out timings will be communicated to guests at the time of reservation confirmation.

Early check-in and late check-out requests are subject to availability and prior approval from the management.

Additional charges may apply for early check-in or late check-out.

Guests are requested to vacate their rooms within the communicated check-out time.

Failure to check out within the agreed time without prior approval may result in additional charges.

The Villa reserves the right to inspect rooms and facilities after check-out for any damage, missing items, or outstanding charges.

7. ADDITIONAL CHARGES AND SERVICES

The confirmed booking amount generally covers only the accommodation and the services or facilities specifically mentioned in the booking confirmation.

Any additional services utilized by guests may be charged separately.

Such services may include, where available:

• Food and beverages.

• Special meal arrangements.

• Room service.

• Laundry services.

• Additional bedding or mattresses.

• Special decorations or arrangements.

• Transportation or other assistance.

• Any other service not included in the original reservation.

All applicable additional charges must be paid by the guest directly to the Villa.

Any special packages, festive arrangements, or additional meal charges will be communicated to the guest during the booking process, wherever applicable.

The Villa reserves the right to revise the pricing of additional services from time to time.

8. PAYMENT TERMS

Payments for reservations may be made through the payment methods communicated by the Villa, including:

• UPI.

• Bank transfer.

• Cash.

• Online payment gateways, where available.

The required booking amount or advance payment will be communicated to the guest at the time of reservation.

A reservation will be confirmed only after the required payment has been received and acknowledged by the Villa.

Guests are responsible for ensuring that payments are made to the authorized payment details provided by the Villa.

Any applicable bank charges, payment gateway fees, or transaction charges imposed by financial institutions or payment service providers may be borne by the guest, where applicable and disclosed.

The Villa will not be responsible for payment failures caused by banks, payment gateways, or third-party financial service providers.

Guests are advised to retain their payment receipts or transaction references for future verification.

Any remaining balance, if applicable, must be settled according to the payment terms communicated during booking confirmation or before check-in.

9. CANCELLATION, REFUND AND RESCHEDULING POLICY

9.1 Cancellation Policy

All confirmed reservations at Sisamara River View Forest Villa are non-refundable.

Once a booking has been confirmed and the advance or booking amount has been received, the amount paid will not ordinarily be refunded in case of cancellation by the guest.

9.2 Rescheduling Policy

Guests may request a rescheduling of their confirmed reservation by contacting the Villa at least 15 days before the originally scheduled check-in date.

Rescheduling requests are subject to:

• Availability of accommodation on the requested dates.

• Approval by the Villa's management.

• Any applicable difference in accommodation rates.

• Other booking conditions communicated at the time of confirmation.

Rescheduling is not guaranteed and will be permitted only after confirmation from the management.

9.3 Requests Made Within 15 Days

Rescheduling requests received less than 15 days before the scheduled check-in date will ordinarily not be accepted.

Any exception will be entirely subject to management approval and availability.

9.4 Failure to Arrive (No-Show)

If a guest fails to arrive on the scheduled check-in date without prior communication or approval, the reservation may be treated as a no-show.

No refund will ordinarily be provided in such cases.

9.5 Cancellation or Changes by the Villa

In exceptional circumstances where the Villa is unable to honor a confirmed reservation, we will make reasonable efforts to inform the guest and provide an appropriate resolution.

Depending on the circumstances, this may include rescheduling or refunding the amount received for the affected reservation.

Nothing in this section limits any rights or remedies available to guests under applicable law.

10. ACTIVITIES AND OTHER SERVICES

Sisamara River View Forest Villa may provide or facilitate certain additional experiences and services, subject to availability.

These may include, where offered:

• Nature walks.

• Bird watching.

• Sightseeing.

• Local excursions.

• Barbecue or dining arrangements.

• Outdoor recreational activities.

• Other experiences arranged by the Villa or third-party providers.

The availability, timing, pricing, and conditions of such activities may vary.

Where an activity is provided by an independent third-party provider, that provider will be responsible for delivering the relevant activity or service, subject to applicable law and the terms agreed with the guest.

The Villa will communicate relevant details and charges wherever applicable.

10.1 Guest Responsibilities During Activities

Guests participating in any activity must:

• Follow the instructions of the activity organizer or authorized personnel.

• Comply with all applicable safety rules.

• Provide accurate information regarding any relevant health or mobility requirements.

• Use the necessary safety equipment where provided or required.

• Follow all applicable wildlife, forest, and environmental regulations.

Guests may be required to sign consent forms, safety declarations, or other documents before participating in certain activities.

10.2 Limitation of Responsibility

Outdoor and nature-based activities may involve risks arising from weather, terrain, wildlife, and other natural conditions.

Guests are expected to exercise reasonable care and follow all safety instructions.

The Villa shall not be responsible for incidents caused by a guest's failure to follow safety instructions, unauthorized activities, or circumstances beyond the Villa's reasonable control.

Nothing in these terms excludes liability for negligence, breach of statutory duty, or other liability that cannot legally be excluded.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website or communication channels may contain links to third-party websites, payment platforms, social media pages, or other external services.

These third-party services operate independently and are governed by their own terms and privacy policies.

Sisamara River View Forest Villa does not control the content, policies, or operations of such third-party platforms.

Guests are advised to review the applicable terms and policies before using external services.

We shall not be responsible for third-party website content, technical failures, or services beyond our reasonable control, subject to applicable law.

12. FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES

Sisamara River View Forest Villa shall not be held responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.

• Floods, storms, or extreme weather.

• Government restrictions or orders.

• Epidemics or pandemics.

• Fire or other major emergencies.

• Civil disturbances or public unrest.

• Road closures or transportation disruptions.

• Power or communication infrastructure failures.

• Forest or wildlife-related restrictions.

• Other unforeseen events beyond reasonable control.

In such circumstances, the Villa will make reasonable efforts to communicate with affected guests and explore suitable arrangements, including rescheduling or other appropriate solutions, subject to the circumstances and applicable laws.

13. PERSONAL BELONGINGS AND VALUABLES

Guests are responsible for safeguarding their personal belongings, valuables, documents, and electronic devices during their stay.

Guests are advised not to leave valuable items unattended.

The Villa shall not be responsible for the loss, theft, or damage of personal belongings arising from circumstances beyond its reasonable control, subject to applicable laws and the Villa's duties of care.

Any lost property found within the premises should be reported to the management.

14. RIGHT TO REFUSE OR TERMINATE SERVICES

Sisamara River View Forest Villa reserves the right to refuse a reservation, restrict access to certain facilities, or terminate a guest's stay where reasonably necessary due to:

• Violation of these Terms & Conditions.

• Unlawful or prohibited activities.

• Serious misconduct or disruptive behavior.

• Threats to the safety of guests, staff, or property.

• False or misleading booking information.

• Failure to comply with applicable laws or legitimate property rules.

Any such action will be proportionate to the circumstances and subject to applicable legal requirements.

15. PRIVACY AND PERSONAL INFORMATION

Personal Information collected during reservations, check-in, payment, and communication will be handled in accordance with our Privacy Policy.

Guests are encouraged to review the Privacy Policy available on our official website.

By using our services, guests acknowledge that their Personal Information may be collected and processed for reservation management, guest communication, payment verification, legal compliance, and other purposes explained in our Privacy Policy.

16. MODIFICATION OF TERMS AND CONDITIONS

Sisamara River View Forest Villa reserves the right to modify or update these Terms & Conditions when necessary due to changes in business operations, services, property policies, or applicable legal requirements.

Updated terms will be published on our official website, where applicable.

Guests are encouraged to review the Terms & Conditions before making a reservation.

17. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with reservations, accommodation, or services provided by Sisamara River View Forest Villa shall be subject to the jurisdiction of the competent courts in West Bengal, India, subject to applicable laws.

Nothing in these terms shall restrict any statutory rights or legal remedies available to consumers under applicable Indian law.

18. CONTACT INFORMATION

For any questions, clarifications, booking-related concerns, rescheduling requests, or other matters relating to these Terms & Conditions, please contact us:

Business Name: Sisamara River View Forest Villa

Location: West Bengal, India

Email: brozhelpdesk@gmail.com

Booking Channels: WhatsApp, Telephone, Direct Booking, and Official Website.

By making a reservation or using the services of Sisamara River View Forest Villa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.