PRIVACY POLICY

Sisamara River View Forest Villa

Last Updated: November 2026

A. INTRODUCTION

Sisamara River View Forest Villa ("we", "us", "our", or "the Villa") recognizes the importance of protecting the privacy of its guests, visitors, customers, and website users. We are committed to maintaining the confidentiality and security of the personal information shared with us.

This Privacy Policy explains how Sisamara River View Forest Villa collects, uses, stores, processes, and protects your Personal Information when you visit our property, access our website, make a reservation, contact us, or use any of our services.

This Privacy Policy applies to all individuals ("Users" or "you") who visit, access, inquire about, or make use of the accommodation and other services offered by Sisamara River View Forest Villa through our website, telephone, WhatsApp, direct reservations, or offline channels (collectively referred to as "Service Channels").

By accessing our website, contacting us, making a reservation, or using our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please refrain from using our website or services.

This Privacy Policy does not apply to third-party websites, applications, or booking platforms that may be linked to or accessed through our Service Channels. We encourage you to review the privacy policies of those third parties before sharing your personal information with them.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Personal Information shared with Sisamara River View Forest Villa may primarily be processed and stored in India. In certain circumstances, information may also be processed by third-party service providers operating in other jurisdictions.

By using our services and providing your Personal Information, you acknowledge and consent to the processing of your information in accordance with this Privacy Policy and applicable data protection laws.

If you have concerns regarding the processing of your Personal Information or wish to withdraw your consent, you may contact us at:

Email: brozhelpdesk@gmail.com

Please note that withdrawing consent may affect our ability to provide certain services or confirm existing reservations where the information is necessary to fulfill your booking or comply with applicable legal obligations.

For example, certain information, such as your name, contact details, identification documents, special accommodation requirements, or dietary preferences, may be necessary to process and fulfill your reservation.

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

We collect Personal Information that is reasonably necessary to provide our accommodation and hospitality services, manage reservations, communicate with guests, and comply with applicable legal obligations.

The information we may collect includes:

1. Personal Identification Information

• Full name

• Age or date of birth

• Gender, where required

• Nationality

• Government-issued identification details, where legally required

• Residential or postal address

2. Contact Information

• Email address

• Mobile or telephone number

• Emergency contact details, where provided

3. Booking and Reservation Information

• Check-in and check-out dates

• Number of guests

• Room or accommodation preferences

• Reservation history

• Special requests or requirements

• Details of accompanying guests

4. Payment and Transaction Information

Depending on the payment method selected, we may collect or process:

• Payment transaction details

• UPI transaction references

• Bank transfer details and payment confirmations

• Cash payment records and receipts

• Online payment gateway transaction references

• Billing information and payment history

We do not intend to collect or store complete payment card details unless specifically required and handled through an appropriate secure payment mechanism.

5. Other Information

We may also collect information such as:

• Communication history with our staff

• Feedback, reviews, ratings, and testimonials

• Photographs or videos voluntarily shared by guests

• Information provided through our website or social media channels

• Information necessary to address guest requests, complaints, or emergencies

If you make a reservation on behalf of another person, you confirm that you have the necessary permission to share their information with us.

D. HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected by Sisamara River View Forest Villa may be used for the following purposes:

1. Reservation and Booking Management

• Processing and confirming reservations made through WhatsApp, telephone, or direct communication.

• Managing check-in and check-out procedures.

• Maintaining guest records.

• Communicating booking details and confirmations.

• Handling cancellations, modifications, and refund requests.

2. Guest Services and Communication

• Responding to inquiries and requests.

• Providing information about accommodation and facilities.

• Communicating important updates regarding reservations.

• Addressing complaints, feedback, or service-related concerns.

• Providing assistance during your stay.

3. Personalization of Guest Experience

• Accommodating special requests and preferences.

• Making arrangements for dietary or accessibility requirements.

• Improving the overall guest experience.

• Providing relevant information about available facilities and services.

4. Payments and Legal Compliance

• Processing and verifying payments.

• Maintaining transaction records.

• Processing refunds where applicable.

• Preventing fraudulent activities.

• Complying with applicable taxation, accounting, hospitality, and regulatory requirements.

5. Website Functionality and Improvement

• Maintaining and improving our website.

• Understanding website traffic and visitor behavior.

• Improving website security and performance.

• Resolving technical issues.

We do not send unsolicited promotional emails, marketing messages, or promotional WhatsApp communications. Communications from us will generally be limited to reservation confirmations, payment updates, guest assistance, and other essential service-related information.

E. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Sisamara River View Forest Villa retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where required for legal, regulatory, taxation, accounting, security, or dispute-resolution purposes.

Once the information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

F. COOKIES AND SESSION DATA

1. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies are small text files stored on your device by your web browser. They may help us:

• Remember your browsing preferences.

• Improve website functionality.

• Understand website traffic and visitor behavior.

• Enhance website performance.

• Maintain website security.

Certain third-party services, such as website analytics providers, may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionalities.

2. Automatic Logging of Session Data

Whenever you access our website, certain technical information may automatically be recorded, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Operating system.

• Device information.

• Pages visited.

• Date and time of access.

• Website usage and browsing activity.

This information is primarily used to maintain website security, troubleshoot technical issues, monitor website performance, and improve our online services.

Such information may not directly identify you, although certain technical details may reveal your approximate geographical location or internet service provider.

G. WITH WHOM YOUR PERSONAL INFORMATION MAY BE SHARED

Sisamara River View Forest Villa respects your privacy and does not sell or rent your Personal Information to third parties for their independent marketing purposes.

However, your information may be shared in the following circumstances:

1. Service Providers and Business Partners

We may share relevant information with trusted third-party service providers who assist us in operating our business, including:

• Payment gateway providers.

• Banking and payment service providers.

• Website hosting and maintenance providers.

• Communication and messaging service providers, including WhatsApp.

• Customer support service providers.

• Other vendors involved in fulfilling your reservation or providing services.

Such parties are expected to use the information only for the purposes for which it has been shared, subject to applicable agreements and legal requirements.

2. Legal and Regulatory Authorities

We may disclose Personal Information when required:

• Under applicable laws or regulations.

• By government authorities or law enforcement agencies.

• Pursuant to a court order or legal process.

• To comply with statutory guest registration or reporting requirements.

3. Business Protection and Security

We may disclose relevant information when reasonably necessary to:

• Protect the safety and security of our guests, employees, and property.

• Prevent fraud or unlawful activities.

• Enforce our legal rights.

• Investigate security incidents.

• Resolve disputes or protect our business interests.

Any such disclosure will be made in accordance with applicable laws.

H. USER-GENERATED CONTENT

Sisamara River View Forest Villa may provide guests with opportunities to share their experiences through reviews, ratings, testimonials, photographs, videos, and feedback.

Such content may be submitted through our website, social media platforms, or other review platforms.

By voluntarily submitting reviews, photographs, videos, or testimonials, you acknowledge that such content may be publicly visible depending on the platform's privacy settings and policies.

We may use guest reviews and testimonials for informational or promotional purposes, subject to applicable laws and any necessary permissions.

We encourage guests not to share sensitive personal information in publicly accessible reviews or comments.

I. PROMOTIONAL COMMUNICATIONS

Sisamara River View Forest Villa does not send unsolicited promotional emails, marketing messages, or advertising communications to guests.

We may contact you through WhatsApp, telephone, SMS, or email when necessary for purposes directly related to:

• Reservation confirmations.

• Booking modifications or cancellations.

• Payment confirmations and refund updates.

• Check-in and check-out information.

• Important property-related announcements.

• Guest assistance and service-related inquiries.

These communications are intended to facilitate your reservation and stay.

J. WITHDRAWAL OF CONSENT AND PERMISSIONS

You may withdraw your consent to the collection or processing of your Personal Information, subject to applicable legal requirements.

To withdraw your consent, please send a written request to:

Email: brozhelpdesk@gmail.com

Upon receiving your request, we will take reasonable steps to address it.

Please note that withdrawing consent may limit our ability to provide certain services, process reservations, or fulfill existing bookings where the requested information is essential.

We may also retain certain information where required by law or for legitimate business purposes, including resolving disputes and maintaining mandatory records.

K. ACCESS, CORRECTION, AND DELETION OF PERSONAL INFORMATION

You have the right to request access to, correction of, or deletion of your Personal Information, subject to applicable laws and legitimate record-retention requirements.

If you believe that any information provided to us is inaccurate, incomplete, or outdated, you may request that it be corrected.

For requests relating to access, correction, or deletion of Personal Information, please contact:

Email: brozhelpdesk@gmail.com

We will make reasonable efforts to respond to such requests within the time prescribed by applicable laws.

L. ELIGIBILITY TO USE OUR SERVICES

Individuals must be at least 18 years of age to independently enter into accommodation and booking arrangements with Sisamara River View Forest Villa, subject to applicable laws and property policies.

Reservations involving minors must be made by a parent, legal guardian, or responsible adult.

By making a reservation or using our services, you confirm that the information provided by you is accurate and that you are legally eligible to enter into the relevant transaction.

M. SECURITY OF PERSONAL INFORMATION

Sisamara River View Forest Villa takes reasonable technical and organizational measures to protect Personal Information against unauthorized access, misuse, alteration, disclosure, or destruction.

We seek to ensure that access to guest information is restricted to authorized individuals and service providers who require such information for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.

N. CHANGES TO THIS PRIVACY POLICY

Sisamara River View Forest Villa reserves the right to modify, update, or revise this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or operational needs.

Any updated version will be published on our website, along with the revised effective date, where applicable.

We encourage users to review this Privacy Policy periodically to remain informed about how their Personal Information is handled.

O. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your Personal Information, you may contact us using the details below:

Business Name: Sisamara River View Forest Villa

Location: West Bengal, India

Email Address: brozhelpdesk@gmail.com

We will make reasonable efforts to review and respond to your inquiries and privacy-related concerns.